🚚 Delivery Policy

Last update: May 30, 2025

1. Delivery Zones

We offer worldwide delivery.
If your country does not appear in the checkout options, please contact us at info@printodesign.co for a custom delivery solution.

2. Processing & Production Times

All items are made to order.

  • Delivery time: 10 to 15 business days after visual approval (Canada, USA, Europe).

  • Other regions: Delivery times vary by destination.

Kindly note: Processing times may vary based on order complexity and seasonal demand.

3. Shipping Partners

We ship with trusted carriers such as UPS, FedEx, DHL, and local postal services to ensure safe and trackable deliveries.

4. Order Tracking

As soon as your order is shipped, you’ll receive an email with a tracking number to follow your package in real time.

5. Shipping Fees

Shipping costs are calculated automatically at checkout based on your order’s weight, volume, and destination.
Free shipping promotions may apply to qualifying orders (based on minimum order value or volume).

6. Import Duties & Taxes

International orders may be subject to customs duties or local taxes, which are the customer’s responsibility.

 

 

💸 Refund & Return Policy

1. Custom Orders Are Final Sale

As all products are custom-made, we do not accept returns or refunds, except in the case of a manufacturing defect or error on our part.

2. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Incorrectly printed

  • Not matching the approved visual

Please contact us within 7 days of receiving your order, with the following:

  • Your order number

  • Clear photos of the issue

Our team will review your case and, if valid, offer a free reprint or a partial/full refund.

3. No Cancellations After Approval

Once the artwork is approved, your order enters production and cannot be modified or canceled.
Please review all details carefully before approval.

4. Lost or Missing Packages

If you haven’t received your package, contact us.
We will initiate an investigation with the carrier. If the package is confirmed lost, we’ll reship it at no extra cost.

5. Incorrect Address or Unclaimed Package

If a package is returned due to an incorrect address or non-pickup, the customer is responsible for reshipping fees.

6. Contact Us

For any issues or questions, please reach out to:
📧 info@printodesign.co